Privacy Policy

1. Information We Collect

We may collect information that you provide directly when interacting with Search Choice, including:

• Name and contact details, such as email address, phone number, and delivery address.
• Order details, including products selected, sizes, colours, quantities, and delivery instructions.
• Information you provide when contacting customer support or submitting feedback.
• Account information if you register for an account on our website.

We may also collect limited technical information, such as browser type, device information, IP address, pages visited, and website usage data through cookies or similar technologies.

Please do not send us passwords, payment card security codes, or other sensitive information through ordinary contact forms.

2. How We Use Your Information

We may use collected information for the following purposes:

• To process, confirm, deliver, and manage your orders.
• To contact you about your purchases, delivery, returns, or customer support requests.
• To respond to questions, complaints, and feedback.
• To improve our products, website performance, and shopping experience.
• To detect fraud, prevent misuse, and protect the security of our website.
• To comply with applicable legal and regulatory obligations.
• To send promotional communications where permitted by law and, when required, with your consent.

3. Orders and Payment Information

When you place an order, we use relevant information to manage the purchase and arrange delivery. Depending on the payment and delivery methods offered, certain information may be shared with payment service providers or delivery partners to complete your order.

We do not claim to store complete payment card details unless our actual payment system specifically supports this and appropriate safeguards are in place. Please review the privacy policies of any third-party payment provider you use.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic, and improve the user experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled. Where required, we will obtain consent before using non-essential cookies.

5. When We Share Information

We do not sell your personal information as a business practice. We may share relevant information with:

• Delivery partners: To deliver your orders and coordinate delivery.
• Payment providers: To process payments where applicable.
• Website and technology providers: To host, maintain, secure, and operate our website.
• Analytics or advertising providers: If these services are used on our website and subject to applicable requirements.
• Authorities or legal parties: When disclosure is required by law or necessary to protect legal rights and security.

Information is shared only as reasonably necessary for the relevant purpose, subject to applicable legal requirements.

6. Third-Party Services and Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services. Those services operate under their own privacy policies and terms.

Search Choice is not responsible for the privacy practices of independent third-party websites. We encourage you to review their policies before providing personal information.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

You should also protect your account credentials and avoid sharing confidential information through unsecured channels.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order management, customer service, accounting, dispute resolution, security, and legal compliance.

When information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable legal retention requirements.

9. Your Privacy Rights

Depending on applicable law, you may have the right to request access to your personal information, correct inaccurate details, request deletion, withdraw consent where processing is based on consent, or object to certain processing activities.

You can contact us to submit a privacy-related request. We may need to verify your identity before responding. Some information may need to be retained where legally required.

10. Children's Privacy

Search Choice sells children's clothing, but our website is intended to be used by adults making purchases. We do not knowingly seek to collect personal information directly from children without appropriate authorization where required. Parents or guardians who believe a child has provided personal information may contact us to request appropriate action.

11. Marketing Communications

If we send promotional messages, you may opt out using the unsubscribe option where available or by contacting us. Even if you opt out of marketing, we may still send essential communications about an existing order or customer service request.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, website features, or legal obligations. Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to make a privacy request, please contact Search Choice.